Frequently Asked Questions

1. What is myAscension Benefits Advantage?

   This is a new program offered by Ascension. Ascension has partnered with Corestream to offer associates access to an extensive network of discount vendors and special employee savings. Through this program you’ll find:

   Popular brands: Target, Disney, Sam’s Club, Wyndham Hotels, 24 Hour Fitness, Six Flags, Godiva, Enterprise Rent-A-Car, Blue Apron and more

   Insurance and other voluntary benefits: Liberty Mutual, MetLife, Travelers, Allstate Roadside Assistance and LifeLock
2. Who is eligible for this program?
   All associates may take advantage of the discount program. Additionally, benefit-eligible employees can also access the accident, auto, critical Illness, home, identity protection and roadside assistance plans.
3. Where can I find a list of the discounts?
   Discounts are updated regularly, so associates are encouraged to check the myAscension Benefits Advantage website often. You can stay connected to the latest offers by signing up for Corestream’s monthly e-newsletter or texting program.
4. I'm an Ascension associate. How do I sign up?
   When accessing this site you will log in using a Single Sign On (SSO) process with your PeopleSoft system logon username and password. Please verify that all fields are complete, ensuring that your last name matches the way it appears on your paycheck. If you need assistance, contact customer service at myascension@corestream.com or call 1-855-339-3900.
5. How do I change my personal information?
   If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly. If you would like to change your associate profile on myAscension Benefits Advantage, please contact the Ministry Service Center at 1-855-992-4672. Your profile is based on your associate data from PeopleSoft and cannot be changed through the myAscension Benefits Advantage website.
6. Can my friends and family use the site?
   This program is available to benefit-eligible associates only. Friends and family will not be able to access the site.
7. Can I nominate or request vendors to be added this program? Can I nominate local vendors?
   Yes. To nominate a vendor, contact customer service at myascension@corestream.com.
8. How do I pay for my purchases through myAscension Benefits Advantage?
   Payroll deductions are available for voluntary benefits for auto, home and identity protection programs. For discount program purchases, you will arrange payment with each shopping vendor using a credit card or debit card.
9. I previously purchased insurance from Liberty Mutual and/or MetLife using the Ascension discounted premiums. Do I need to do anything now that Liberty Mutual is available under myAscension Benefits Advantage? Is there any difference in the premiums available?
   Your insurance and discounted premium payments will continue as before—you pay your premiums directly to Liberty Mutual and/or MetLife. However, with myAscension Benefits Advantage, you may choose to have your premiums paid through payroll deduction by contacting Travelers (888-695-4640) and/or MetLife (800-438-6388) to discuss converting your payment method to direct bill and the advantages that may bring.
10. What happens to our current discounts such as Dell?
    They will continue to operate as before and remain available to all associates. Information regarding these benefits is available on the MyAscension associate portal.
11. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
    Depending on the program, your deduction will begin within the next two pay cycles. All programs that are available on the myAscension Benefits Advantage website will be paid by a single consolidated deduction shown as “Voluntary Benefits” on your paycheck.
12. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
    No. All programs that are available on the website will be paid by one consolidated deduction shown as “Voluntary Benefits” on your paycheck. You will be able to see a breakdown of your deductions on the myAscension Benefits Advantage website. Simply log into myAscension Benefits Advantage and select “My Deduction History” under “My Tools” to access your information.
13. If I think my deduction is incorrect, who do I contact?
    You may contact myAscension Benefits Advantage customer service at myascension@corestream.com or 855-339-3900.
14. Are the deductions after-tax or pre-tax?
    All voluntary benefits deductions are after-tax.
15. I am having an issue accessing the deduction history. Who do I contact?
    You must first log in to the myAscension Benefits Advantage site to access your deduction history report. Select “My Tools and then “My Deduction History.” If you have issues with registration or login, contact myAscension Benefits Advantage customer service at myascension@corestream.com or 855-339-3900.
16. Why did Corestream choose to present only Liberty Mutual, MetLife and Travelers coverage for the Auto Insurance Quoting Tool?
    These carriers obtained state approval from each State Department of Insurance (DOI) to offer exclusive employee discounts. Additionally, their coverage options can be offered at all our ministry locations.
17. Why should I choose Liberty Mutual, MetLife or Travelers auto and home insurance?
    These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through myAscension Benefits Advantage. There are a few exceptions to this rule, such as if you are a long-time customer. However, for the most part, you will save more through the myAscension Benefits Advantage program.
18. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    myAscension Benefits Advantage does not sell products or fulfill orders. The transaction is directly between you and the vendor or service provider. Each vendor or service provider has a customer service email and/or phone number. You may also contact Corestream’s customer service at myascension@corestream.com or 855-339-3900 if you need assistance resolving your issue.
19. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    

    Cancellation Process by Product or Insurance Carrier:

    Allstate Roadside Assistance
    Associates who wish to cancel their coverage may do so by logging into myAscension Benefits Advantage > Allstate Roadside Assistance page > Enrollment > Cancel. You may also contact Corestream’s customer service at 855-339-3900.
    
    Liberty Mutual Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 800-298-8018 or call a local office, which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.
    
    LifeLock Identity Theft Protection
    Associates who wish to cancel their coverage may do so by logging into myAscension Benefits Advantage > LifeLock page > Enrollment > Cancel. You may also contact Corestream’s customer service at 855-339-3900.
    
    MetLife Accident Insurance
    The Accident plan is a year-long commitment. Associates may only cancel during Annual Enrollment unless they experience a qualifying life event (QLE). Associates who wish to cancel their coverage may do so by logging into myAscension Benefits Advantage > MetLife Accident page > Enrollment > Cancel. You may also contact Corestream’s customer service at 855-339-3900.
    
    MetLife Auto and Home Insurance
    Cancellation policies differ by state, so call the MetLife Call Center at 800-438-6388 for cancellation terms and processing.
    
    MetLife Critical Illness Insurance
    The Critical Illness plan is a year-long commitment. Associates may only cancel during Annual Enrollment unless they experience a qualifying life event (QLE). Associates who wish to cancel their coverage may do so by logging into myAscension Benefits Advantage > MetLife Critical Illness page > Enrollment > Cancel. You may also contact Corestream’s customer service at 855-339-3900.
    
    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, call the Travelers Customer Service Center at 888-695-4640. You’ll need to reference your policy number, which can be found in your Insurance policy. If the policy has been paid in full or is on direct bill, any refund on earned premium due will be sent to associate. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.
20. How do I receive my refund?
    If you require a refund for a product or service, contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process. If you are not able to get your questions answered in a timely manner, you may contact Corestream’s customer service at myascension@corestream.com or 855-339-3900.